How to use ProctorExam

Starting with ProctorExam

• [Getting started] Camera placement
• [Introducing our help center] I did not get an invitation to activate my account. What should I do?
• [Introducing our help center] How to raise a support request?
• [Introducing our help center] How to raise a Support ticket - Best practices
• [Introducing our help center] How to use ProctorExam help center?
• [Setting up your account] What are the roles and permissions available on the platform?

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Administration

• [Administration] How to delete a Exam
• [Administration] How to create an exam
• [Administration] How to add a link in the Instructions for Students
• [Administration] How to integrate test questions into a proctored session
• [Administration] How to add or delete an attachment (Pdf/Word) as a test organiser
• [Administration] Can I create exam templates for future use?

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Back Office

• [Back Office] How to access a session report (Back Office)?
• [Back Office] How to see candidate's Visited pages?
• [Back Office] Do missing recordings impact the start/end time and the test duration?
• [Back Office] What does it mean when the status of a session is “In Review” at the backoffice?
• [Back Office] During a live proctored exam, I could see the student but there is no video in the Back Office. What happened?
• [Back Office] What causes the video of the student to repeatedly cuts off?

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Reviewer

• [Review] How to write instructions for ProctorExam reviewers?
• [Review] What is the difference between Live Proctoring And Record and Review?
• [Review] How to review sessions
• [Review] What are the functionalities available for reviewers?
• [Review] Can the screen share be disconnected manually on purpose by the test taker?

Proctoring

• [Proctoring] What is the difference between Live Proctoring And Record & Review?
• [Proctoring] How to change the student/proctor ratio?
• [Proctoring] Templates to start with online proctoring.
• [Proctoring] What are the hardware prerequisites for a "Proctor" in a Live Proctored session?
• [Proctoring] Why can't I see my candidates on Live Proctoring?
• [Proctoring] How can I have my own proctors overseeing the exams?

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Test-Taking

• [Test-Taking] How does the ProctorExam Chrome Extension work?
• [Test-Taking] If accidentally closed, can the candidate rejoin the exam?
• [Test-Taking] Common reasons why candidates are unable to enter the exam?
• [Test-Taking] How can the test taker reconnect the screen share?
• [Test-Taking] What happens if the test taker does not click on Finish Exam?

Candidates' Chat Support

• [Chat support] How can I communicate with candidates using Tawk?
• [Chat support] How to add a new user to the chat support platform
• [Chat support] Knowledge base of Tawk.To
• [Chat support] Is it possible to download all the chats between candidates and proctors in bulk

Settings and Reports

• [Reports] How to use the Exam Report tool?
• [Reports] Can I receive reports periodically?
• [Reports] How to pull out reports? How do I know how many seats I have consumed?
• [Settings] What settings are available on the platform?
• [Settings] How To: Customise the copy of new Exam Taker experience
• [Settings] How to add or delete a user?

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Other Resources

• [Other resources] How to save the Google Chrome Browser Console File
• [Exam requirements] If candidates are behind a restrictive firewall, what are the addresses and ports that need to be whitelisted?