FAQ

How is the “Second Camera” Mobile app impacted?

One of the most significant changes for the new Exam-Taker experience is the mobile application. The Exam setup “Room scan” instructions have been moved to the mobile app. Based on extensive user testing the team determined that having the mobile instructions on the app increased the accuracy of the room scan, making it clearer to exam-takers the required views to set up the exam session. Now once the exam-taker scans the QR code, they will receive instructions on the app, step-by-step to complete the room scan. Instructional videos have been added to ensure consistency between exam-takers. The instructions will be available in 6 languages based on device settings.

 

For now, the room scan steps are the same as the current experience, i.e., we have added no new functionality to allow the exam-organizer to make modifications to the room scan. The mobile app is backwards compatible with the legacy workflow and will automatically detect the exam experience based on the QR code. 

 

What is the new Connection Check?

The “Connection Check” is a new feature introduced into the new Exam-taker experience. This feature is to help exam-takers determine if they have the right conditions required for the remotely proctored exam. NOTE: This is NOT a general internet bandwidth or 'speed test”.

The Connection Check now appears in both the System Check & the Remote Session Exam Setup.

How does the Connection Check work?

The Connection Check establishes an actual streaming connection to our (ProctorExam) media server and measures the average outgoing stream bandwidth. This is the key stream for us to maintain during the remote session. Due to the way our video (webRTC) streams are established, it may take some time to achieve the optimal streaming bandwidth and therefore the test can take up to 30 seconds.

What does it mean for the exam-taker when the test fails?

When the test fails, it means the candidate wasn’t able to reach the optimal bandwidth for their outgoing streams and therefore the quality of the recordings might be affected. 

Main things to check:

• Is the test taker close enough to their WiFi router to achieve a strong and reliable connection

• Is something else on the computer consuming bandwidth? e.g. YouTube, Spotify, Zoom, Skype, games…

• Is another computer in the same (WiFi) network using bandwidth? e.g. gaming, live meeting

• Does the Internet provider offer enough upload bandwidth?

→ The exam-taker can retake the Connection Check as part of the System Check process as need.

Will the exam-taker be prevented from entering the exam?

No, if the Connection Check fails as part of the Exam Setup they will not be prevented from entering the remote session. It is only intended as an indication of the required outgoing bandwidth needed.  The result of the latest connection check can seen as a checkmark in the Exam administration console as well as in the screen share recording.