Release Notes

5 April 2024

All NEW exams will default to the new candidate experience after this release. 

• Improvements
  • Improve copy of exam taker email

    • Differentiate between classroom exams and other exams

    • Clarify how to check the start time of an exam
    • Consolidate links to help and support pages.
• Bug fixes
  • LTI 1.3 integration
    • Fix issue when students has an email address with mixed-case/uppercase letter
    • Exam organiser unable to select exam times when the browsers locale is different than English

28 March 2024

• Improvements
  • Improve error message on Content Management page when user uploads invalid translation file

21 March 2024

• Improvements
  • Allow administrators to add a custom language via the Content Management page
• Bug fixes
  • Placement of Tawk support chat box covers the right side menu

22 Nov 2023

• Improvements
  • Add audio / popup notifications to warn candidate when exam time is nearly over.

    • Voice warning at 5 mins and 30 seconds left / Audible 'ping' at end of exam

    • Chrome popup warning at 5 mins / 30 seconds / end of exam

    • Exam timer counts negative once exam time is exceeded

1 Nov 2023

• iOS Mobile app release (v8.1.2)
  • Resolve app crashes when scanning QR code on iPhone 15 series devices

17 Oct 2023

• Bug fixes
  • Sidebar is not visible when exam is rendered in an iframe

30 Aug 2023

• Bug fixes
  • Links in Individual info with iframe options not rendering in iframe
  • Webcam failure shows generic error instead of specific webcam error

21 Aug 2023

• Bug fixes
  • Improve video stream reconnect on web
  • Live Proctoring: Candidate mobile feed may be disconnected when proctor refreshing live proctoring tool.

17 July 2023

• Improvements
  • Live Proctored exams: Automatically open Proctor chat widget when Proctor sends a new message

10 July 2023

• Improvements
  • Dutch translation

    The term ‘is goed overgekomen’ in the Dutch translation of the Exam Setup (Face photo and ID photo step) is replaced with ‘De foto is ontvangen’

  • newexperience tag is added in Tawk for all chats originating from the new UX.
  • Open Tawk chat widget when Tawk agent sends a new message.
• Bug fixes

  • Remove erroneous information on Help guide (Step 6 "Download the ProctorExam app" on the system check)

  • Candidate only appears in Tawk console after initiating a support chat

June 13, 2023

• New exam taker toggle available on all environments

May 30, 2023

• Android (v6.1.0) and iOS (v8.1.0) mobile app update
  • Adds German, Spanish, French, Italian and Dutch language support to the app. Language selection will be based on the devices primary language with a fallback to English.
  • Adds clearer instructions to the streaming screen.
• Improvements
  • Allow users with the Administrator role to set the default exam taker UX on the institute settings page.
• Bug fixes
  • Custom translations don't work on environments that use s3_use_accelerate_endpoint

  • Early page reloads continuously if interval to exam start time is greater than 25 days

May 15, 2023

• New exam taker UX is now available on shared environments
• Improvements
  • Make second camera placement step more explicit. Candidate needs to confirm correct phone placement before continuing the exam setup.  
  • 
  • Translations for all supported languages are complete on web
• Bug fixes

  • stop_sharing_ events are not created when ending exam or reloading/closing tab

  • exit_exam_room event does not appear on events page

  • Uploading attachment during exam it gives 413 error if the file is too big

  • No check_requirements_start event when starting again

  • Fix popup button translations

  • Student can dismiss the popup when exam is ended via API (or proctor page)

  • The user is blocked after switching the Wi-Fi off at the Step "Start Recording" and clicking the "Start Recording" button

May 1, 2023

• Improvements
  • Early page will automatically redirect to the Exam session once the exam start time is reached.
  • Content management (customisation) UI added to Institute settings
• Bug fixes

  • Help guide microphone, speaker and camera links are not working.

  • Google Chrome notifications not being seen by test takers.

Apr 24, 2023

• Improvements

  • Make proctor chat available during exam setup stage for Live Proctored exams

  • Move candidate support icon to sidebar in system check / exam setup stage

  • Show PE or Institute logo on System check / Exam Setup

• Bug fixes
  • Late page can be circumvented and exam started due to pop-up when page is reloaded, no "late" event is created.

  • Proctor Chat extends below task bar

  • LTI placeholder in "Instructions for students" shows as "Exam screen"

  • QR Code not displaying if app is killed/disconnected from WiFi

  • Not all "allowed materials" shown in Exam instruction when list is very large

Mar 27, 2023

• Update web translations
  • Note that the non english locale options are currently a preview and some copy may be missing translations. Therefore exam organisers should only arrange real exams in English. Translations for web and mobile will be finalised in April.
    • Add Dutch translations
• Bug fixes
  • Missing screen elements during allow Microphone and Camera step

Mar 13, 2023

• Improve phone camera positioning step

  • In the exam setup; end of step 8 (room scan), a phone camera placement tutorial video is shown on the left with the live stream of the mobile phone camera on the right.

• Improve candidate file upload
  • Show warning when ending exam without uploading required files

  • Show reminder that downloaded files must be removed before finishing the exam

• Bug fixes
  • Prevent caching of web component files

Mar 2, 2023

• Bug fixes

  • Fix missing ProctorExam logo

  • Face photo upload fails when url path includes “//”

  • Invalid date on early page

Feb 28, 2023

• Chrome screensharing dialog should default to “Entire screen” tab

Feb 20, 2023

• Bug fixes

  • Exam email resent every time the candidate repeats the system check

  • New exam taker experience sometimes renders old experience

• Show Leave confirmation dialog when closing Chrome tab or browser window during ongoing exam session

• Show white label logo when uploaded