How to use ProctorExam

Starting with ProctorExam

• [Introducing our help centre] I did not get an invitation to activate my account. What should I do?
• [Introducing our help centre] How to raise a support request?
• [Introducing our help centre] How to use ProctorExam help centre?
• [Setting up your account] What are the roles and permissions available on the platform?
• [Setting up your account] Difference between local and global Proctor/Reviewer?

Administration

• [Exams] How to delete an Exam
• [Exams] How to create an exam
• [Exams] How to add a link in the Instructions for Students
• [Exams] How to integrate test questions into a proctored session
• [Exams] How to add or delete an attachment (Pdf/Word) as a test organiser
• [Exams] Can I create exam templates for future use?

See all 20 articles

Back Office

• How to access a session report (Back Office)?
• How to see candidate's Visited pages?
• Do missing recordings impact the start/end time and the test duration?
• What does it mean when the status of a session is “In Review” at the backoffice?
• During a live proctored exam, I could see the student but there is no video in the Back Office. What happened?
• What causes the video of the student to repeatedly cuts off?

See all 7 articles

Reviewer

• How to write instructions for ProctorExam reviewers?
• What is the difference between Live Proctoring And Record and Review?
• How to review sessions?
• What are the functionalities available for reviewers?
• Why don't I have access to a review?
• Can the screen share be disconnected manually on purpose by the test taker?

Proctoring

• What is the difference between Live Proctoring And Record & Review?
• How to change the student/proctor ratio?
• Templates to start with online proctoring.
• What are the hardware prerequisites for a "Proctor" in a Live Proctored session?
• Why can't I see my candidates on Live Proctoring?
• How can I have my own proctors overseeing the exams?

See all 9 articles

Test-Taking

• How does the ProctorExam Chrome Extension work?
• If accidentally closed, can the candidate rejoin the exam?
• Common reasons why candidates are unable to enter the exam?
• How can the test taker reconnect the screen share?
• What happens if the test taker does not click on Finish Exam?

Candidates' Chat Support

• [Introduction to ProctorExam chat support] How can I communicate with candidates using Tawk?
• [Introduction to ProctorExam chat support] How can I add a new user to the chat support?
• Knowledge base of Tawk.To
• Is it possible to download in bulk all the chats between candidates and proctors?

Settings and Reports

• [Reports] How to use the Exam Report tool?
• [Reports] Can I receive reports periodically?
• [Reports] How to pull out reports? How do I know how many seats I have consumed?
• [Settings] What settings are available on the platform?
• [Settings] How to add or delete a user?
• [Settings] How to create a new institute? (Premium)

See all 12 articles

Other Resources

• [Google Chrome] How to save the Browser Console File