Starting with ProctorExam
- [Introducing our help centre] I did not get an invitation to activate my account. What should I do?
- [Introducing our help centre] How to raise a support request?
- [Introducing our help centre] How to use ProctorExam help centre?
- [Introducing our help centre] What will happen to my outstanding tickets on partners.proctorexam.com?
- [Setting up your account] What are the roles and permissions available on the platform?
- [Setting up your account] Difference between local and global Proctor/Reviewer?
Administration
- [Exams] How to create an exam?
- [Exams] How to add a link to the Instructions for Students
- [Exams] How to integrate test questions into a proctored session?
- [Exams] How to add or delete an attachment (Pdf/Word) as a test organiser?
- [Exams] Can I create exam templates for future use?
- [Exams] What does the status of the candidates mean in the administration panel?
Back Office
- [Sessions] How to access a session report (Back Office)?
- [Sessions] Can sessions be downloaded?
- [Sessions] How to see candidate's Visited pages?
- [Sessions] How are the missing feeds calculated in the exam? Do they impact the start/end time and the test duration?
- [Sessions] What does it mean when the status of a session is “In Review” at the backoffice?
- [Sessions] During a live proctored exam, I could see the student but there is no video in the Back Office. What happened?
Reviewer
- How to write instructions for ProctorExam reviewers?
- What is the difference between Live Proctoring And Record and Review?
- How to review sessions?
- What are the functionalities available for reviewers?
- Why don't I have access to a review?
- Can the screen share be disconnected manually on purpose by the test taker?
Proctoring
- What is the difference between Live Proctoring And Record & Review?
- Templates to start with online proctoring.
- What are the hardware prerequisites for a "Proctor" in a Live Proctored session?
- Why can't I see my candidates non Live Proctoring?
- How can I have my own proctors overseeing the exams?
- Live Proctoring Enhancements
Your Candidate's Journey
- How to instal the ProctorExam Screen Sharing Extension?
- Candidate's guide
- How do candidates connect their mobile phones?
- How does the ProctorExam Chrome Extension works?
- Can a candidate reconnect to their exam if the time elapsed but they did not finish the exam?
- If accidentally closed, can the candidate rejoin the exam?
Candidates' Chat Support
Settings and Reports
- [Reports] How to use the Exam Report tool?
- [Reports] Can I receive reports periodically?
- [Reports] How to extract and delete data?
- [Reports] How to pull out reports? How do I know how many seats I have consumed?
- [Settings] What settings are available on the platform?
- [Settings] How to add or delete a user?