- General Information
- How to identify which cluster your environment belongs to
- How to subscribe to the Status Page
To achieve more transparency and better flow of information we are adding a Status Page. We hope
this new tool will assist you to feel more supported during an incident or degradation of the ProctorExam platform.
- To visit our Status Page, simply access https://proctorexam.statuspage.io/.
You will land on the main overview of the page which includes the different segments of ProctorExam Clusters. Which are the different regions of our servers, each environment is associated with one of these regions: European Cluster EU1, European Cluster EU2, European Cluster EU3, European Cluster EU4, US Cluster US2, and Canadian Cluster.
- Each Cluster is subdivided into some sub-categories. When you select the + sign before the Clusters name you will see that it expands and shows the following sub-categories, see image below:
- For the meaning of each sub-category you can consult the following section:
- User Sign-in - Some users or all the users are experiencing issues with signing in to the platform.
- Exam Administration - The tools to manage exams on ProctorExam are not operational. Such as creating a new exam for example.
- Taking Exams - This would affect the candidates successfully taking exams on the platform. As an example: accessing the exam, screen-sharing issues.
- Reviewing - There are issues on the Reviewing section of the platform such as reviewers not being able to access the recordings, just to exemplify.
- Proctoring - When an issue is experienced by the Live Proctor part of the platform and associated tools. Proctors might be unable to see candidates for example.
- Reporting - The reporting feature in the environment is not working. Such as not being possible to download a report.
- API - Issues affecting the API functionality. Like not being able to create or manage an exam.
How to identify which cluster your environment belongs to
To identify which cluster you belong to you will need to access a link where we display this information.
1. For that you can just add /version at the end of your environment base link, on your browser, as shown in the example below. Do not forget to replace the word 'example' with the name of your environment:
2. A page will then be displayed that will show some information, including the cluster that your environment belongs to. Similar to the image below.
3. With this information you can now go back to the Status Page and see if there is an ongoing incident that affects your cluster and might potentially affect you. On the list of clusters that will appear you only need to be concerned with the one where your environment is.
How to subscribe to the Status Page
To subscribe to the status page please follow these steps:
1. Select Subscribe to Updates, on the top right side of the page.
2. Enter your email address on the text box and select Subscribe via Email.
3. The list of Clusters will appear, please subscribe to the relevant regions to which your environment belongs by expanding each cluster and selecting the subcategories.
4. When you expand each Cluster the subcategories that you will see are the ones on the image below. You can subscribe to them individually as needed, or all of them.
Keep in mind that we suggest you subscribe only to the ones that apply to your organization.
For example, if your organization does not conduct Live Proctoring, you do not need to subscribe to the Proctoring subcategory since incidents that affect it should not affect your organization. Using the same logic, if you do your own Reviewing, this is a relevant subcategory to subscribe to.
5. Also note that the Subscribe to Updates button is always available and it is where you can edit your subscription, by following the same steps above and editing your selection as needed.