If you can not see your candidates please follow the instructions below:
- Ask the proctor to refresh the page
- Make sure the candidates have been assigned to a proctor or if it's an auto-assigned proctor make sure there are no other proctors connected before you.
- Check if the proctor has been added as a Local Proctor or Global Proctor. And if the institute settings is in Global proctor or local proctor
- Check if you are able to see the students on the Support page
- If none of the options above, please report the incident through our ticket request: https://support.proctorexam.com/hc/en-us/requests/new