At the start of the exam there are a few instances where the candidate might be unable to enter an exam, see below the main reasons:
- Technical Issues
Please ask the candidate to contact the technical chat support on the bottom right of the screen.
- Late to the exam (Possibilities when a candidate is late to the exam)
- In this case the institution will have to decide if the candidate can take the exam again.
- If yes, there are 2 options:
- Create a new exam for the candidate who is late
- Extend the start time of the exam and ask the candidate to refresh the page