Whenever a student does not end their session by clicking the button ‘’Finish Exam” the session is not properly closed. The message "Student hasn't finished their exam yet" will appear even though the student is no longer taking their exam.
There is an automation in place that detects these sessions and closes them: after 5 minutes of the exam end time if the exam had a duration or after 3 hours if the exam had no duration.
However this does not close 100% of the sessions affected, due to this some sessions need to be closed manually.
When the session remains open, the reviewing is not triggered and the session is not reviewed and remains under the status “-”.
You can create a ticket to our support team with this request and we will be able to finish the session manually.