The Support Page has a lot of information regarding the candidate session. It is especially useful when troubleshooting problems and when the exam was not yet started, either due to a technical issue or because it is before the exam time. You can provide this link to our team, in place of the session link.
You can access the Support Page by following the instructions below:
1. You will need to access the Administration panel as shown below:
2. Then select the exam the session belongs to and select the manage under the Students panel.
3. Afterwards you select the name of the student and click it:
4. From selecting the name you will land on the Support Page that looks like this: