The Support Page has a lot of information regarding the candidate session. It is specially useful when troubleshooting problems and when the exam was not yet started, either due to a technical issue or because it is before the exam time. You can provide this link to our team, in place of the session link.
To access the Support Page, please follow the instructions bellow:
1. You will need to access Administration panel as shown bellow:
2. Then select the exam the session belongs to and select the manage under the Students panel.
3. Afterwards you select the name of the student and click it:
4. From selecting the name you will land on the Support Page that looks like this: