[Proctoring] Why can't I see my candidates on Live Proctoring?

If you can not see your candidates please follow the instructions below: 

• Ask the proctor to refresh the page
• Make sure the candidates have been assigned to a proctor or if it's an auto-assigned proctor make sure there are no other proctors connected before you.
• Check if the proctor has been added as a Local Proctor or Global Proctor. And if the institute settings is in Global proctor or local proctor
• Check if you are able to see the students on the Support page
• If none of the options above, please report the incident through our ticket request: https://support.proctorexam.com/hc/en-us/requests/new