Below are some of the most common issues that you may encounter when trying to use Mobile during the exam-taking process. 

Mobile Issues

A. An issue with the App on the Playstore 

1. This item isn't available in your country

When trying to download the app, you may not be able to do so and see a banner with the message: 'This item isn't available in your country'. 

Resolution: Alternatively download the app via this APK link below:

https://apkpure.com/proctorexam-remote-exams/com.inomma.procwise

B. Check Requirements Issue 

1. Error When scanning the QR code. 

You might encounter a similar issue when you scanned the QR code on the ProctorExam screen using a QR code scanner, and not the ProctorExam app. Depending on the QR code scanner you use the image might be different than the example displayed below. 

Resolution: Download the app and use it to scan the QR code. 

2. Cannot publish mobile/Stream Failed

If you see the messages: 'Cannot publish mobile/Stream Failed' on PorctorExam App on your mobile after trying to use it follow the resolution below. 

Possible Resolutions: Refresh the ProctorExam Link and Rescan Code. If this does not work Restart your Phone. If still not working Restart your Internet or Use Another Device. 

3. You are stuck in “In 10 seconds your screen will go black to minimize battery consumption”
Resolution: Wait for a few minutes and then Refresh Proctor Link and Rescan Code. 

4. You are Stuck in 'You are now streaming your mobile video Please don’t lock your phone'.
Resolution: Wait for a few minutes and then Refresh Proctor Link and Rescan Code. 

C. Exam Set Up Issues 

1. Recording could not be started

Receiving this message while setting up your exam is a sign of a poor and/or unstable internet connection. 

Resolution: The best course of action is to get closer to the modem, stop any other devices using the internet, and if possible, use an ethernet cable to connect to the internet instead of wifi.

2. The image on the mobile app is distorted. (the image can be in these cases: blurred, pixelated, unclear, broken up, or showing some diagonal lines.)

This can happen when using a mobile device that is incompatible with our application. Some devices that are currently not supported:  Huawei P30/and Newer models, Google Pixel 2,3, 4/ and Newer models, Samsung Galaxy A3 are not compatible with our app. 

Resolution: The use of a different device will be required.